Redefining Unified Comms

Boom brings together the best of Unified Communications, Software as a Service and deep analytics to power businesses of all sizes

It’s a carrier grade, cloud-based Hosted Telephony System that is very flexible and agile. All backed up with the reliability and security across our multi-sited datacentres within the UK, Netherlands & Singapore.

Advanced Analytics

Fully customisable wallboards, reports and information on your business, customer calling patterns and employee activity.

Voice & PBX

Feature rich telephony features with unlimited options for huntgroups, IVRs, call queues and call recording.

Video conferencing

White labelled video and collaboration platform with simultaneous multiple screen share and meeting insights.

Call centre features

Live call queues with unlimited personalised wallboard and dashboard statistics. Add notes and customised call outcomes to each call. AI will summarise your call and you can ask more detailed questions.

Mobile PBX

Native OS dialing with no app required. Your SIM is an extension and end point on the platform and will ring at the same time as your other devices.

Integrated Softphone

Streamlined softphone straight from the dashboard screen. Live active call details with call control and call centre features.

Sentiment Analysis

AI calculated sentiment analysis on each call. Set up pro-active flags for profanities and topics. Search any call for key words or topics mentioned.

Teams Integration

Full direct routing or Boom app integrated into MS Teams. No need for expensive Microsoft additional phone licences.

CRM Integration

Over 300+ CRM systems can be integrated to provide various click to dial and screen popping functions.

ISO 27001

Cyber Essentials +

24/7

Support

99.999%

Uptime

Unified Platform & Provisioning

Single portal for all provisioning, control, analytics, reporting, and recordings.
Configure and deploy devices with zero-touch provisioning.
Integrated porting and number management.
Full PBX on mobile with native experience.
Easy to use multi-level portal for self-service management of PBX features.

Collaboration & Communication

One platform allowing extension dialling across mobiles, desktops, IP phones, and MS Teams users.
Microsoft Teams integration (with or without the MS Teams phone standard license).
Aggregated presence across multiple platforms.
White-labelled integrated video and collaboration with unique features.
Ability to present any number from any extension, including mobile, and option to withhold number.
Ability to receive calls on any endpoint (Teams, mobile, soft client, IP phone, etc).

Analytics, Reports & AI

Business and User Insights
AI-driven sentiment analysis and warnings.
Unlimited Wallboards and Reports
Call transcription and summaries
Advanced analytics and insights to monitor productivity and call handling.
Granular details in call logs, default and customizable wall boards, agent sentiment, and topic/keyword reports.
Warning alerts for failed profanity and negative calls.
Cost-effective solution for tracking customer experience and engagement, enabling remote work.

Call & Contact Centre Features

Unlimited IVRs and hunt groups with additional options for unlimited call recordings.
Call centre features including notes on calls and wrap-up codes.
Centralised business contacts
Unlimited Call queues, fax2email and Call Routing accounts
Voicemail includes individual user and group (with voicemail to email notification).

Selection of integrations

Contact us

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