Boom Skype for Business is an instant messaging client fully integrated into the Boom Platform of services
Boom Skype for Business Integration
Boom Skype for Business (BS4B) is an instant messaging client fully integrated into the Boom Platform of services. For businesses, the Boom Skype for Business Service connects directly with the Boom Hosting SIP Telephony and Boom Mobile PBX services. As the platforms are seamlessly interoperable, all the relevant call reporting is available through the Boom Management and Analytics portal.
Businesses can manage incoming calls directly from their PC desktop, Tablet or Mobile device; see who’s calling via the caller display, answer, hang up, transfer and forward, and use “click-to-dial” from Skype for Business or relevant web browsers, to generate calls.
Included in the Boom Skype for Business integration are the following benefits:
Benefits of Integration
- Make and receive calls directly from Office 365 / Outlook & Browsers*
- Manage presence changes to reflect “On A Call”, “Do Not Disturb” or “Send to Boom Voicemail”
- Easily find and communicate with contacts
- Chat to voice – enabling a user to convert to a phone call with one click
- Call forwarding functionality
- Retains all the presence, messaging and Office 365 integration
- Boom Mobile PBX integration services;
– Click to dial functionality on desktop or mobile
– Direct to mobile extension calling
– Integrate mobiles with PBX hunt groups
– Full MiFID II and GDPR regulatory compliance for call recording and SMS
– Call from a variety of devices, including PCs, VoIP Phones
– Access to the Boom Management and Analytics Portal**
– Access to state-of-the-art UC as well as IaaS***
– Call recording additional benefits: adherence to policy and procedures, enhance regulatory compliance, training and quality and streamline dispute resolution
– Simple online search criteria for Call recording and SMS’
– Fully audited text messages enhancing compliance processes
– Standard call, text and recording reporting